Satellite Internet Frequently Asked Questions


What is HughesNet?

HughesNet is the high-speed Internet solution that’s available to everyone in the contiguous US with a clear view of the southern sky. HughesNet uses satellite technology, not your phone line, to give you a super-fast, always-on Internet connection.

How Fast is HughesNet Satellite Internet?

HughesNet offers several internet service options, depending on your data requirements and location. All plans offer speeds up to 25 Mbps download and 3 Mbps upload.

The upload and download speeds you experience will vary based on several factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factors. Stated speeds and uninterrupted use of service are not guaranteed. In all cases, actual upload speed will likely be lower than speed indicated during peak hours. Download speeds may also be temporarily slowed in cases when patterns of system usage exceed the download threshold for an extended period of time.

What are my computer system requirements for HughesNet?

HughesNet lets you connect your computer to the Internet whether you are running a Windows or Macintosh operating system. In order to ensure you get the most out of your Internet experience, HughesNet has developed these minimum requirements:

Windows 2000 PE or higher (including Windows XP and VISTA) or Mac OS 10.1 or higher, and Network capability (10/100 Ethernet pre-equipped or Wifi with a wireless router).

Is HughesNet compatible with my Mac?

Yes, HughesNet is compatible with Mac OS 10.1 or higher. 10/100 Ethernet connectivity or Wifi with a wireless router is also required.

How quickly will I be up and running?

On average, most customers are installed within 2 weeks of their order. After you place your order, a certified HughesNet installer will contact you to set up the best date/time for your installation.
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